Ph96 Privacy Policy — our commitment to protecting your data
Your privacy is our top priority at ph96. This policy explains what data we collect, why we collect it, how it is stored, and what your rights are. By using the platform, you agree to this policy.
What data we collect
Account Information
During registration, we collect your name, date of birth, email address, mobile number, and password. A national ID or passport number may also be required for identity verification.
Device & browser information
Your device's IP address, operating system, browser type, screen resolution, and device identifiers are collected automatically. This helps the platform run at optimal performance on your device.
Payment & Transaction Information
Deposit and withdrawal details via bKash, Nagad, or other mobile banking methods are recorded. Transaction amounts (৳ BDT), dates, and methods are stored. We do not store full account numbers.
Usage data
Behavioral data — including which games you played, how long you spent, and what bets you placed — is analyzed to improve our services and promote responsible gaming.
Purpose and legal basis for data use
Primary Purposes of Use
- Account Management: Registration, login verification, and delivering a personalized experience.
- Payment Processing: Processing deposits and withdrawals and maintaining transaction history.
- Security assurance: Detecting and preventing fraud, and identifying multiple accounts.
- Responsible gaming: Monitors unusual gaming behavior and issues alerts when necessary.
- Customer support: Using your data to help resolve issues.
- Legal obligations: Complying with applicable laws and regulations in Bangladesh.
Marketing communications
With your consent, ph96 may send you special offers, bonuses, and promotional updates. You can withdraw this consent at any time from your account settings. If you no longer wish to receive marketing messages, please let our support team know.
We never sell or rent your personal information to advertisers.
Cookies & tracking technologies
What Are Cookies and Why We Use Them
Cookies are small data files stored in your browser. ph96 uses cookies to keep your login session active, remember your language and settings preferences, and monitor platform performance.
No cookies other than essential ones are used without your consent. You can manage or delete cookies at any time through your browser settings.
Types of Cookies
- Essential Cookies: Essential for login and security — cannot be disabled.
- Performance cookies: Monitors platform speed and stability.
- Preference Cookies: Remembers your language, theme, and game preferences.
- Analytics Cookies: Analyzes usage patterns to improve our services (consent required).
How to manage cookies
You can manage cookies through the settings menu of Chrome, Firefox, Safari, or any other browser. Please note that disabling essential cookies may prevent certain core features of the platform from working properly. If you have further questions about cookies, please contact our FAQ Section here.
Data retention, duration & security measures
Security technology
Ph96 uses industry-standard SSL encryption to protect your data. All data transmissions take place over encrypted channels, making it impossible for third parties to intercept or read your information.
Passwords are never stored in plain text — only encrypted hashes are kept. Regular security audits are conducted, and suspicious activity is detected automatically.
Data retention period
All data is retained for as long as your account remains active. Following account closure, transaction records may be kept for up to 5 (five) years to meet legal obligations.
Data beyond legal retention requirements will be deleted upon your request. Contact our support team for more details.
Sharing Information with Third Parties
When Information Is Shared
Ph96 does not sell or rent your personal data. However, information may be shared in the following limited circumstances:
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Payment providers: Necessary information is shared with payment services such as bKash, Nagad, or other mobile banking providers to process transactions. These third parties have their own privacy policies.
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Game Providers: Limited data may be shared with third-party providers for Live Casino and slot games, but only what is strictly necessary to operate those games.
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Legal authorities: In accordance with Bangladeshi law, data may be disclosed in response to lawful requests from government or regulatory authorities.
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Fraud prevention: We are legally required to report suspicious activity or money laundering to the relevant authorities.
What we never do
- We never sell your personal data to advertisers.
- We do not use your data for third-party marketing without your consent.
- We never share your data for unlawful purposes.
- We do not store or share full payment account numbers.
International Data Transfers
Some third-party services may process data outside of Bangladesh. In such cases, we ensure that those providers comply with international data protection standards.
Ph96 always ensures contractual safeguards are in place to protect user privacy.
Your Rights, Policy Changes & Contact
Your Data Rights
As a ph96 user, you have the following rights:
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Right of access: You may request to know what personal data we hold about you.
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Right to rectification: You may request corrections to any inaccurate or incomplete information.
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Right to erasure: You may request the deletion of any data we hold beyond what is legally required.
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Right to restrict processing: You may request that your data be used only for specific purposes.
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Right to data portability: You may request a copy of your data in a standard, portable format.
Privacy Policy Updates
Ph96 reserves the right to update this Privacy Policy at any time. For significant changes, registered users will be notified in advance via email or platform notification.
The "Last updated" date is always shown at the top of this policy. Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
Your privacy — our responsibility
Ph96 is always committed to protecting your personal information. For further questions, please reach our FAQ Section Explore or register directly to experience a secure platform.